Originally, the Meta subsidiary had planned that all accounts that did not agree to the new provisions would no longer be able to use the service. However, this caused such a stir that WhatsApp had to backtrack a little later.
Therefore, the Meta-daughter should improve and has exactly one month to do so. The EU Commission informed the company about this in a joint letter with the network of national consumer protection authorities.
EU Justice Commissioner Didier Reynders expressly points out that WhatsApp must adapt the provisions “so that users understand what they are giving their consent to and how their personal data is used”.
It is particularly important that users find out in which form WhatsApp exchanges this data with its business partners.
I reiterate that I expect WhatsApp to be fully compliant with EU regulations to protect consumers and their privacy.
The EU Commission and the national consumer protection authorities are demanding that WhatsApp improve three points in particular. First of all, it should be clarified whether WhatsApp informs its users “sufficiently clearly about the consequences of their decision” for or against the approval of the new provisions.
Point three relates to the time pressure caused by WhatsApp with its original announcement to shut down services if you do not agree. Because the EU Commission wants to know from WhatsApp whether consumers have “sufficient opportunity” to “familiarize themselves with the new conditions before accepting them”.
What happened until now
As early as January 2022, the EU Commission wrote to WhatsApp and demanded more transparency from the Meta subsidiary.
But the reaction from WhatsApp is not enough for the EU Commission. The company had shown that it provides its users with the required information via in-app notifications or the helpdesk, among other things.