To be competitive in the digital age, companies must be able to rely on reliable software solutions. In this article we present five examples that you can use to make everyday work in your service department even more productive.
Nowadays, competitiveness is defined more than ever by the ability to optimally integrate the right software solutions into the company. Good tools are essential for service departments. These include solutions for IT service management, HR service, facility management, finance and office management.
So let's take a look at which five tools are particularly important for the success of companies with service departments today.
1. IT-Servicemanagement
An IT service management tool automates and optimizes processes and supports work at the service desk, for example through a self-service portal with a knowledge database, a resource planner and more. It's not just about implementing a ticket system, but especially about supporting the IT department in processing incoming tickets.
A good IT service management tool should take both sides into account and be easy to understand and use for both the IT team and the reporters.
Examples of good IT service management are:
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2. HR Service
Keeping an eye on your customers and keeping them happy is one thing. However, you should never neglect your employees. Punctual payment of wages and salaries is one thing, but an overview of vacation days and entitlements, (possible) training and other concerns should not be neglected either.
Examples of good HR service are:
3. Facility Management
Like many other areas in the company, facility management is an extensive area that should not be neglected. Facility management may go back to building management. Nowadays, however, many areas fall under this, from visitor registration to the web shop. Manage maintenance measures automatically in the future and always keep an overview of your fleet, the key and current inquiries and complaints received at the IT helpdesk.
Examples of good facility management are:
4. Finance
As a rule, money is still talked about far too little and yet finances play a central role in the company. Having a good overview of past, current and future income and expenses is just as important as calculating the budget for projects and calculating how many people can be involved in such a project.
Examples of good finance are:
5. Officemanagement
Office management is about improving working conditions in the office, but also increasing productivity and efficiency. This usually starts directly at the workplace, which should be designed in such a way that employees feel comfortable, but at the same time are not distracted or restricted in their activities.
Examples of good office management are:
The service desk is at the heart of many corporate structures. Neglecting it can have fatal consequences; getting it under control can be stressful. If you want less stress with the service desk, download the free e-book now in which TOPdesk gives you 10 tried-and-tested tips for a stress-free everyday life in the service desk.
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Source: https://www.basicthinking.de/blog/2024/11/11/die-5-besten-softwareloesungen-fuer-serviceabteilungen/
