Report: IT complete operation | Protos technology – the cloud experts

The customer is a medium-sized company from the mechanical engineering industry with around 400 employees in the surrounding area. The internal IT department consists of three people and operates a hybrid IT landscape that is primarily based on premise, but already uses the first cloud components such as Microsoft 365 and Azure. Because topics such as availability, security and further development of IT are becoming increasingly important, If the company decided on a managed service model In cooperation with Protos Technologie GmbH.

Starting situation and challenges

From the management's point of view

Before working with Protos, IT operation was strongly focused on internal resources, whereby Bottlenecks in daily care as well as arising in strategic IT initiatives. There was increasingly lacking resources for all IT issues-especially with regard to topics such as cloud technologies, business continuity and IT security. After a direct supplier was hacked, the management also recognized its own risk of such attacks. Therefore, backup and recovery processes should be adapted promptly and measures for active cyber defense should be added urgently.

Goals:

• Ensuring regular data backup and protection against cyber attacks

• Continuity of business operations in the event of a crisis and fault

• Further development and securing the future of IT

From the point of view of the IT line

The internal IT was surgically very busy and could not concentrate on strategic projects. There was no standardized processes for monitoring, backup and security as well as modern tools for implementing and managing the hybrid IT infrastructure. The support effort increased continuously without further capacities being built up for this. This always led to overtime in the team.

Goals:

• Introduction of a central monitoring system for early detection of disorders

• Creation of scalable application environments

• Focus on the core processes of IT (e.g. business requirements, process advice)

• Transfer of the basic company to an external, reliable service provider

• Implementation of a hybrid IT infrastructure environment by using public and private cloud providers

The way to decide for Protos Managed Services

The decision for Protos Technologie GmbH made it possible to end the head between management and IT management. The basis was a multi -stage selection process that Founded analysis of the current state and clear targets were based.

Important decision factors:

• Holistic service model that covers both operational tasks and strategic advice.

• Transparent SLAS and a comprehensive security concept.

• New employees take longer to work out.

• Knowledge is lost in an employee leaving.

• Transition and delegations do not work.

• Silos are created, included.

The result? Frustration in the team and the customer, high fluctuation, missed goals – and ultimately: Rising costs, time losses and quality and security risks.

Alignment-Factor

The IT management convinced with the argument of relief and professionalization of the IT operation, while the management was convinced by clear statements about reliability, data protection and future viability. The structured advisory process of Protos and the possibility of a Proof of Concept also strengthened the decision.

Already implemented solutions with protos

Cybersecurity – trust through comprehensive security measures

After a critical security incident in a supplier, the company recognized the urgency of a significantly improved IT security strategy. Protos implemented a comprehensive, tailor-made security package, including a quarterly-based security report. Regular employee training courses take place twice per half of the year as a live webinar for approx. 100 employees. In addition, special services such as Safe Links and Safe attachments were set up in M365 in order to proactively recognize phishing and malware. Within one year to Q1 2025 You recognized approx. 6,250 phishing attempts and approx. 1,760 blocked malware attachments. In addition, the entire Office IT was covered comprehensively by Conditional Access and Multi-Factor authentication (MFA).

Fault management – proactive partnership for reliability

Critical events such as an unavailable MS SQL database have repeatedly significantly impaired productivity in the past. The time required for internal IT for recovery was great. Protos Tecops will take over infrastructure support and restore the ability to work as quickly as possible. For preventive minimization of future failures, protos established a comprehensive monitoring system that recognizes and eliminates potential disorders at an early stage before they lead to critical failures. From formerly 93 infrastructure-related tickets last year, the Protos team reduced the scope by almost 61% to 36 tickets in the following year. This approach has already avoided larger failures several times that the customer would have cost a lot of time in the old setup.

Introduction of new tools – support in partnership into the digital future

So far, the company has mainly communicated via Exchange and a traditional telephone system. Protos supported the switch to Microsoft 365, especially Exchange Online, SharePoint, OneDrive and Microsoft teams. This change enables the 85 users In the office area of ​​the company, for example, communication via chat and cloud telephony, as well as file storage via Sharepoint/OneDrive, regardless of your location and device. Protos supported comprehensively during the four-week migration and introduction and remains as a reliable M365 partner alongside the company.

Benefits and advantages through partnership cooperation

Cooperation with Protos Technologie GmbH has added added value to the company on several levels – both operatively and strategically. This is particularly possible through the partnership and proactive approach by both companies.

Operative advantages:

• Stable IT infrastructure with 24/7 monitoring and proactive fault management that reduces the risk of serious disorders.

• Significant relief of the internal IT department-overtime is a thing of the past.

• Standardized backup and security processes including quarterly reporting.

• Smooth support through a central ticket system and firm contacts, so that 90% of the inquiries on the day of creation are already remedied.

• 1st level support inquiries could be reduced within one month from 220 to 60-80 thanks to the use of AI and the connection of an internal wiki.

• New projects are implemented, tested and put into operation by protos – everything from a single source.

The customer's IT team can now concentrate on the real IT lever again instead of just reacting.

Strategic advantages:

• Higher employee satisfaction of the internal IT team due to relief and focus on growth issues.

• Safety and compliance in the long term and sustainably up to date.

• Permanent further development of IT (e.g. targeted cloud transformation).

• Better interaction between IT and business strategy.

• Training offers and knowledge transfer on long -term competence development in the company.

The entrepreneurial planning and long -term security are now much easier to reach, since daily business in IT is in safe hands.

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